Order / Contact Info

Foosball.com is based in the USA. Our staff has been involved in pretty much every aspect of the world of table soccer since 1983. We've grown into our own "foos" only warehouse and operation based out of Maryland. We inventory ninety percent of our parts and accessories. We also maintain a large selection of tables. We do utilize manufacturers and regional fulfillment partners (primarily for tables) when necessary to get the best price and service options for our customers.

PreSales Help
Are you Con'foos'ed? Have a question? Need a little friendly foos shopping advice before ya buy? e-mail us at...
presales@foosball.com

PostSales Help
If you already have an order with us and need to: change it; track it; complain about it; or thank us... then e-mail...
postsales@foosball.com



foosball.com
aka Foos Direct, Inc.
7164 East Furnace Branch Rd, Suite G
Glen Burnie, MD 21060

(410) 590-9180

Shipping Information:

US Parts Customers
We strive to process orders within 48 hours of receipt and typical delivery to you is within 5 to 7 business days. We ship UPS. UPS does not ship to P.O. boxes. In that case we will send your order USPS. UPS CHARGES FOR ADDRESS CORRECTIONS SO PLEASE REVIEW YOUR SHIP TO INFORMATION CAREFULLY........WE WILL PASS THESE CHARGES ON TO YOU

UPS has increased their shipping rates over the last 2 years. To try to avoid these high rates, we have included a USPS option for US only up to 2 pounds. Additional weight is usually not cheaper to send thru USPS. If for any reason, you feel your rate is too high, you may request an alternative shipping method in the comment section. USPS does not have tracking available for orders. Please know that when we order online, we do not want to pay high shipping rates and we would not expect you to. We will do everything we can to ship the cheapest way possible. If you see that we have overlooked something, please don't hesitate to contact us. .

foosball.com
will contact you via e-mail if there is a delay in shipping or extra freight charges are required for your order.



ALASKA and HAWAII CUSTOMERS

Due to UPS's extremely high rates to you, we will ship your order USPS Mail. This should get your parts to you in approx. 5-7 days.



Canada Parts Customers
Customer will be responsible for any custom clearance fees .
We ship USPS to try to avoid these charges for you. You will be notified of any additional freight charges. We will cover up to an additonal $2, more than that we will have to charge your card the additional freight. Also, if there is a unusually high freight charge difference we will issue you a credit to your card.



International Parts Customers
Orders are processed within 72 hours and take approx 2-4 weeks to receive. Customer will be responsible for any custom/duty/fees required by their country.Shipment comes via USPS Priority mail with few exceptions based on outrageous shipping fees, in which case you'll get an e-mail from us. We will try to ship the cheapest way possible. We will cover up to an additional $2, more than that will have to be charged to your card.Also, if there is an unusually high freight charge difference we will issue you a credit to your card.

Table Customers

foosball.com will ship your order via Common Carrier (truck) curbside delivery, selecting the best carrier to your destination.

:IMPORTANT:
Freight companies are required only to deliver to the address specified. Drivers are not required to unload nor handle the shipment. You should be prepared to move the carton(s) from the truck and into whatever room or area you intend to set the table(s) up. We recommend that you have at least one other person available to assist you.

Damaged Items:
foosball.com requires all damages to be reported within 3 days. This is for our customers' protection in that freight companies restrict the amount of time within which a freight damage claim can be made.
If your table arrives and has visible damage, please refuse it and call us immediately. We will promptly send you a replacement.
If you have concern about table damage but find no significant damage in the outer carton, please mark the Freight Bill Receipt accordingly. (For example, "box has several dents, torn in corner, etc.")
If, on examination of your table, you find a manufacturing defect, we will do everything necessary to repair your table to original factory specifications or replace it with a new table.
If, upon opening the carton, you find concealed damage, save the boxes and contact foosball.com and we will help you file a freight claim and work with you to get the necessary parts to bring the table to new condition. We may have to invoice you for the parts but will not require payment until you receive payment from the carrier.
Order Confirmation:

When you place an order, you will receive an order confirmation by email indicating that your order was received. You will be contacted again when your order is ready to ship.

Sales Taxes:
Applicable sales taxes will be added to all Maryland (6%) orders. If you are a Maryland resident and are remitting with a check or money order, you must compute and add the appropriate sales tax to your total remittance (compute tax ONLY on merchandise, NOT including freight).
Customer Service:
If you have any questions, e-mail our staff at : postsales@foosball.com
Return Policy:

If you wish to return your order within 10 days, you must email us to at postsales@foosball.com. Debbie will email you with returning procedures.

Return shipping charges and arrangements are the responsibility of the customer. We cannot credit initial or return shipping charges.

It is our sincere desire to make your shopping experience enjoyable ... and our guiding policy is to protect honest customers and keep our prices low.

Yahoo Store Security:

All online transactions at Yahoo! Stores are handled with industry-standard SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant.

If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN,

"The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional 'low-tech' transactions.
"

We order products online regularly, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.

Our Partners & Sponsors: ITSF USTSF Contact us regarding
partnerships or sponsorships
we accept Visa, Master Card, Discover, American Express, and PayPal
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